Envision an organization where process improvement is part of everyone’s daily agenda. An organization where employees possess the skills to address all the issues they would normally accept. Where teams utilize specific tools and methods to improve customer satisfaction independently, and where experts know the answer to even the most complex process challenges.

Can you imagine the impact such an organization would have on its results, office atmosphere, customer satisfaction, and even management? We paint an idealistic picture, but all this imaginary organization really has is a properly implemented quality management system.

To realize this type of system in your organization, you need only a few things: the desire to change, the willingness to embrace such a system, a bit of determination, and a first investment to get the ball rolling.

Once there’s momentum, the benefits become instantly noticeable. Teams start to communicate on a higher level, sharing cost-reduction ideas with the certainty that they are able to implement these ideas as a team and offer better customer satisfaction through their improvement projects.

With the help of internal specialists, these same teams will learn to habitually share their breakthroughs and how to overcome knowledge silos, assisting each other to strive for higher quality on a daily basis.

At the department head level, leaders will know how to shoulder the responsibility of mapping customer processes. Consequently, Standard Operating Procedures can be created for their employees. The result? A standardized way of working that reduces errors and improves task transparency, benefiting not only current employees but also new hires and their onboarding. This is the first step towards true department-wide improvement.

Additionally, a common improvement goal strengthens team spirit and involvement. As a team, you achieve great leaps, as individuals, employees are able to resolve smaller issues personally. Essentially, working for an organization with such a quality management system is more enjoyable and engaging.

The result is an organization that has happier employees, operates more smoothly, and for whom higher customer satisfaction but lower production costs are a daily achievement.

Adopting such a quality system, the risks involved and the necessary investment are topics we would gladly offer consultation on personally.