Industry: Telecommunications Department: Customer Service, Digital Services, Operations Company: (Anonymous) Project Type: Green Belt Project Duration: 6 months Financial Benefits: Estimated savings of €5,746 per year Helping Customers Use Self-Service to Reduce Calls Receiving too many calls to effectively manage is a challenge that burdens every customer service team. Many of these calls could be […]
Industry: Public Sector & NGO Department: Records Management, Legal, Privacy Compliance Company: (Anonymous) Project Type: Green Belt Project Duration: 5 months Financial Benefits: 50% budget reduction Speeding Up Public Record Releases: A Lean Six Sigma Approach Processing and releasing records efficiently is crucial for public service organizations. Delays not only frustrate customers but also strain […]
Industry Type: Education (Service Center HRM)Department Type: Human Resources (HR)Company Name: an educational institutionFinancial Benefits: Approx. $10,800 per yearProject Duration: 6 monthsType of Project: Green Belt Project IntroductionEfficient HR processes are essential for any organization. At an educational institution’s Service Center HRM, a Lean Six Sigma Green Belt project was undertaken to tackle inefficiencies in […]
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