Helping Customers Use Self-Service to Reduce Calls
Industry: Telecommunications Department: Customer Service, Digital Services, Operations Company: (Anonymous) Project Type: Green Belt Project Duration: 6 months Financial Benefits: Estimated savings of €5,746 per year Helping Customers Use Self-Service to Reduce Calls Receiving too many calls to effectively manage is a challenge that burdens every customer service team. Many of these calls could be […]
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